Services

Services We Provide

We help owner-operators and carriers manage their business by finding loads, assigning loads and managing drivers, maintaining motor carrier compliance, managing delays, and other issues, and handling billing and collections.

Finding Loads

We use a few methods for finding loads. Most truck dispatchers work with freight brokers, intermediaries that connect shippers and carriers. We also search load boards or use load board scouts to locate freight. Sometimes we will even book loads directly with shippers or use their connections to find loads. We use these main load boards:

DAT Solutions
Truckstop
Uber Freight
Convoy
Trucker Path
123LoadBoard
Direct Freight

Assigning Loads and Managing Drivers

Truck drivers move goods around the US 24/7, for this intricate network to run efficiently, drivers should have as little downtime while working as possible. That’s where truck dispatching comes in. While a driver is out on the road, a dispatching service is locating the next suitable load for the driver so they can dispatch them as soon as possible to the following location.

Dispatchers will also stay in touch with drivers en route for their latest Estimated Time of Arrival (ETA) to ensure they’re ready for the next load. Having pre-planned loads in this manner minimizes wait time and maximizes earnings.

Maintaining Motor Carrier Compliance

With all the regulations in place to keep drivers safe, managing paperwork can be overwhelming for owner-operators. Coast To Coast Dispatching can help uphold motor carrier compliance by monitoring driver logs and ensuring there aren’t any errors or Hours of Service violations.

Managing Delays, Handle Billings , and other Services

In logistics, time is money. But unfortunately, there are things outside of a driver’s control that can put them behind schedule. Whether it’s because of severe weather or traffic jams, the most efficient route can often change after a trucker has already started driving. We stay up to date on the latest route updates and relay them to drivers to keep them safe and on schedule.

Handling Billing and Collections

Paperwork can pile up fast but having dedicated support from a dispatcher makes billing and collections more manageable. Your customers will also appreciate receiving timely responses. And you can rest easy that you don’t have to send invoices or track down payments at the end of your day driving.

Truck Dispatcher vs Freight Broker

Since they often perform similar tasks, it can be easy to confuse truck dispatchers and freight brokers. However, these two services are quite different. While truck dispatchers work directly with carriers to offer support, freight brokers act as intermediaries between shippers and carriers.

Freight brokers are required to be licensed and insured in order to operate, unlike dispatch services. Also, since dispatchers work for the carrier, they work in their best interest. On the other hand, it is in a freight broker’s best interest to negotiate a lower transport rate as their commission is the difference between the rate paid to the carrier and that paid by the shipper.

What Are the Benefits of Using Dispatching Services?

The primary benefit of using us is saving time & finding you freight. Instead of searching for loads and wasting time by chasing dead ends, you can spend more of your time on the road, earning money from high-quality loads found by Coast To Coast Dispatching. We also help with relaying information from the customer, managing schedule changes, informing on weather conditions, and assisting with vehicle problems.

Should Owner-Operators Use a Truck Dispatch Service?

While it is entirely possible to self-dispatch, the services offered by us can help you run your business more effectively. For example, we can find loads for you rather than searching for suitable loads yourself. We also help owner-operators manage customer relationships as well as paperwork, billing, and collections while you’re on the road.

How Do We Get Loads?

Our dispatchers want to find the most relevant loads for their carriers. Therefore, we work to understand everything about your business, so they learn which kinds of loads are the best fit. Then, we will use load boards, freight brokers, or professional connections to find suitable, high-quality loads.

The load boards we use are frequently the same as an owner-operator may use themselves. However, their intimate knowledge of your business helps them find the best loads while saving you the time of finding them on your own.

Here are a few highlights of the benefits of working with a professional dispatcher like us:

1. Time – Finding the best loads, filling out load paperwork, broker packets, and requesting COIs take time. Not to mention the peak times for loads being posted, are times a driver should be on the road.

2. Money – Spot market freight means constantly negotiating freight rates. Someone that does this for 5 trucks compared to 1-2 will have a better understanding if the regional markets.

3. Relationships – Working with Shippers, Brokers, Receivers, and Lumpers can be extremely stressful. Having a 3rd party professional that is versed in difficult situations and negotiations will help a carrier keep a better rating with more brokers. A carrier can very quickly be marked DNU or have a freight guard posted if they say the wrong thing at the wrong time. Also, a dispatcher has more time to foster relationships with brokers than a carrier that is behind the wheel 10+ hours a day.

4. Troubleshooting – There are issues on the majority of loads, and having someone that is experienced in freight problems is paramount. What to look out for when hauling relays, Power Only freight, certain shippers requirements, certain broker requirements, and dealing with constantly changing appointments.

5. A good dispatcher is paid the most to be a sounding board and psychologist. Its lonely being out on the road, and having someone to talk too is a huge benefit. Someone that is invested in the success of their business and has experience helping many other companies be successful while providing a shoulder to cry on is huge for a start up.

Looking for another way to increase your efficiency?

Why not consider using a dispatcher company? Instead of driving to the truck stop and turning on the internet to look for a load, you can just stay home. Let Coast to Coast Dispatching help you improve your financial performance and profitability.

With Coast to Coast Dispatching, you can earn 20% more per month when you let us dispatch your truck. When you use our dispatching service, you can drive yourself while we take care of your future loads. We’ll help you cancel loads, take care of the paperwork with brokers and factors, and make sure you do not have to worry by securing your future freight.

What can you expect when you hire a dispatching company? A dispatching service provider does many things for you that you may not be able to do yourself. When you work with a trusted partner, you can expect them to help you find freight quickly, overcome logistical obstacles like bad weather and road closures, and help drivers and businesses with billing and customer service. So it is best to make use of their services if and when you need them.

When we schedule a load, we carefully consider pickup and delivery times. Because we know that traffic and rush hour are a problem we can’t avoid. If you schedule a load during rush hour, you run the risk of wasting time and gas for nothing, even if the distance is not too far. At Coast to Coast Dispatching, we make sure that your drivers can arrive at the pickup location on time.

Did you know that in the U.S. more than 70% of goods are transported by truck? Truck drivers behind the wheel are essential to the movement of goods across the country. But what about behind the scenes? Drivers need support on the ground and must be provided with the appropriate loads. That’s where truck dispatchers come in. We know that driving is a strenuous profession. Long hours and adverse working conditions can lead to conflict. Since drivers are the lifeline of any delivery company, we make sure they are happy, safe, and in good spirits, which pays off for the company in more ways than one.

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What Are the Benefits of Using Dispatching Services?

Should Owner-Operators Use a Truck Dispatch Service?

How Do We Get Loads?

Here are a few highlights of the benefits of working with a professional dispatcher like us:

Looking for another way to increase your efficiency?