What can you expect when you hire a dispatching company?
A dispatching service provider does many things for you that you may not be able to do yourself. When you work with a trusted partner, you can expect them to help you find freight quickly, overcome logistical obstacles like bad weather and road closures, and help drivers and businesses with billing.
MC Authority, Certificate of Insurance and W-9 Form
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We start dispatching your truck immediately.
Truck dispatchers primarily work to connect owner-operator truck drivers with cargo loads. So while drivers are busy driving, dispatchers are finding the next load for their drivers to haul. Truck dispatchers also offer other types of support to drivers, such as:
We work to manage freight on behalf of a carrier or owner-operator. We locate freight loads and oversee their delivery, ensuring goods arrive on time and undamaged. We also offer support for drivers by relaying important information and aiding with issues that may arise. This oversight is made easier by computer systems that track trucks en route and radios to connect directly with drivers.
Finding Loads
We use a few methods for finding loads. Most truck dispatchers work with freight brokers, intermediaries that connect shippers and carriers. We also search load boards or use load board scouts to locate freight. Sometimes we will even book loads directly with shippers or use their connections to find loads. We use these main load boards:
Assigning Loads and Managing Drivers
Truck drivers move goods around the US 24/7, for this intricate network to run efficiently, drivers should have as little downtime while working as possible. That’s where truck dispatching comes in. While a driver is out on the road, a dispatching service is locating the next suitable load for the driver so they can dispatch them as soon as possible to the following location.
Dispatchers will also stay in touch with drivers en route for their latest Estimated Time of Arrival (ETA) to ensure they’re ready for the next load. Having pre-planned loads in this manner minimizes wait time and maximizes earnings.
Maintaining Motor Carrier Compliance
With all the regulations in place to keep drivers safe, managing paperwork can be overwhelming for owner-operators. Coast To Coast Dispatching can help uphold motor carrier compliance by monitoring driver logs and ensuring there aren’t any errors or Hours of Service violations.
Managing Delays, Handle Billings , and other Services
In logistics, time is money. But unfortunately, there are things outside of a driver’s control that can put them behind schedule. Whether it’s because of severe weather or traffic jams, the most efficient route can often change after a trucker has already started driving. We stay up to date on the latest route updates and relay them to drivers to keep them safe and on schedule.
1. Time – Finding the best loads, filling out load paperwork, broker packets, and requesting COIs take time. Not to mention the peak times for loads being posted, are times a driver should be on the road.
2. Money – Spot market freight means constantly negotiating freight rates. Someone that does this for 5 trucks compared to 1-2 will have a better understanding if the regional markets.
3. Relationships – Working with Shippers, Brokers, Receivers, and Lumpers can be extremely stressful. Having a 3rd party professional that is versed in difficult situations and negotiations will help a carrier keep a better rating with more brokers. A carrier can very quickly be marked DNU or have a freight guard posted if they say the wrong thing at the wrong time. Also, a dispatcher has more time to foster relationships with brokers than a carrier that is behind the wheel 10+ hours a day.
4. Troubleshooting – There are issues on the majority of loads, and having someone that is experienced in freight problems is paramount. What to look out for when hauling relays, Power Only freight, certain shippers requirements, certain broker requirements, and dealing with constantly changing appointments.
5. A good dispatcher is paid the most to be a sounding board and psychologist. Its lonely being out on the road, and having someone to talk too is a huge benefit. Someone that is invested in the success of their business and has experience helping many other companies be successful while providing a shoulder to cry on is huge for a start up.
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